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DSL FAQs

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Questions after Sign-up

Support and Contact Info

Sales - Setup - General Questions

  • Jared Mullenberg - jared@broadvoice.com - 1888-460-2286 x 1
  • Erwin Tjoe - erwin@broadvoice.com - 818-812-4410

- Who do I contact for ordering/prequalification help?

Please contact your sales representative or CRM for any basic help in getting setup to sell DSL services. Jared, Vance, and Adrian will be happy to help you understand how the process works and enable you to get going with this. You can reach them at the numbers above. If you have problems with a specific order then please log into your admin interface and click on the "Contact Us" section. The first link on that page will allow you to submit an email to the ordering/prequalification team. This is only for orders that are not setup yet.

- Who do I contact for escalation support?

We are happy to help our partners with any support related questions. Please do not have your endusers call this number directly!!! For any post-setup orders you can call our 24x7 support line at 1-888-420-3914. Please be patient with our support staff and have your order # and DSL phone number available when you call. If you have support problems with a specific order that has been activated then please log into your admin interface and click on the "Contact Us" section. The first link on that page will allow you to submit an email to the support team. This is only for orders that are past the activation date.

Questions after signup ...

Questions after Sign-up, click here ...

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If you have any further questions, please email us to sales@dialupusa.net or cal l our sales staff at 1888-460-2286 and either Jared, Vance or Adrian will get back to you with more info. Please be pati ent (leave voicemails if necessary) as we expect high demand and interest in the product. We will get back to you ASAP and will show you how it works and answer questions.

Your friends at Dialup USA

sales@dialupusa.net

1888-460-2286