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DSL FAQs

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DSL Billing Procedures
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Questions after Sign-up

Billing

- How am I billed?

DSL charges are pro-rated based on the calendar date of signup to the 1st of the next calendar month. The monthly recurring charges will start again on the 1st of the month. Cancellations are also prorated based on the specific day of cancellation. Please note that this will be 3-5 days AFTER you request it to be cancelled.

Invoices - In your management interface there is a section called "BILLING" that you can click on and pay your monthly invoices via credit card. If you wish to mail a check, the mailing address is available in that section as well. We send out our monthly invoices on the 5th-8th of the calendar month and require payment by the 1st of the next calendar month. We do collect prepayment for all DSL charges and expect you do bill your customers in advance as well.

- How are the DSL customers billed?

You will be responsible for all the billing of your DSL users. This includes any setup fees, monthly fees, DSL modem fees, installation charges and early termination penalties. As your customer continues through the signup process on your website, all of the info collected including name, address and credit card info will be given to you so that you can process the customer's payments right away. We require that you check a box in our management interface saying that you have "reviewed" the order, before we will actually place the DSL order with the LEC. This insures that you have charged your customer's credit card or arranged payment from your customer via another method prior to any charges being incurred by yourself.

- I need to overnight a check payment, where should I send it?

The DSL backoffice accepts Credit Card payments for all Invoices. Regular check-payments can be made to:

IKANO Communications
ATTN: Jamie Usry
PO Box 221050
Salt Lake City, UT 84122

If it is necessary to send overnight check-payment via UPS or Fedex then please address it to:

IKANO Wholesale DSL
ATTN: Jamie Usry
124 N. Charles Lindberg Drive
Salt Lake City, UT 84116

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If you have any further questions, please email us to sales@dialupusa.net or cal l our sales staff at 1888-460-2286 and either Jared, Eric, Vance or Adrian will get back to you with more info. Please be pati ent (leave voicemails if necessary) as we expect high demand and interest in the product. We will get back to you ASAP and will show you how it works and answer questions.

Your friends at Dialup USA

sales@dialupusa.net

1888-460-2286